Refund Policy

At ME-SIM.COM we are committed to customer satisfaction and high-quality international mobile connectivity. This policy outlines conditions and procedures for requesting a return or refund for your purchase.

1. Connection Guarantee & Eligible Refund Cases

A 100% refund of the eSIM purchase price will be granted under the following verifiable conditions:

• Network technical failure: If the eSIM cannot connect or activate mobile data in destination due to provider network errors or QR profile generation issues.
• Unresolved support case: When our 24/7 technical team is unable to restore your data connectivity after following guided troubleshooting steps.
• Accidental duplicate order: If a duplicate order was placed by mistake prior to scanning or installing the profile.

2. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Incompatible or carrier-locked device: If the user's phone does not support eSIM technology or is carrier-locked by their home network operator. Users must check device compatibility before buying.
• Active data usage started: Once the eSIM has successfully connected to the destination network and data usage has commenced.
• Incorrect user contact details: If an incorrect email address was entered during checkout (though support will assist in resending the QR code to your correct email).

3. How to Request a Refund

To request a refund, please send an email to info@me-sim.com including:

• Your order number or eSIM ICCID code.
• A screenshot of your device's cellular settings page.
• A brief description of the technical connection issue.

Refund requests are reviewed and processed within 24 to 48 business hours. Approved refunds will be credited back via the original payment method.